Secretary of Veterans Affairs Eric Shinseki was proud to announce that his department had effectively reduced the claims backlog by 44 percent since March 2013. The Department of Veterans Affairs (VA), which handles veterans’ disability claim processing, had been under a backlog of more than 600,000 claims last year.
Thanks to new processing initiatives, mandatory overtime, and encouraging Fully Developed Claims (FDC), the VA has reduced its queue of claims to be process down to 344,000, a reduction of 267,000 claims in a single year. During this period, accuracy of claim processing also improved, reducing the average wait time for a claim decision by 119 days.
The claim backlog is created when veterans have to wait more than 125 days for a decision on their disability benefits claim. The backlog was created in large part from the need to reevaluate 150,000 previously decided cases from Vietnam-era veterans who were exposed to Agent Orange. In addition to these reevaluated cases, ischemic heart disease, Parkinson’s disease and certain leukemias were added to the list of diseases associated with Agent Orange, adding a new batch of Vietnam veterans to apply for service-connected disability.
In 2010 the VA established a goal of eliminating the backlog and reaching a 98 percent accuracy rate by 2015. This would mean that all new claims would have a decision within 125 days of submission and there would be little need for reevaluation or appeal of decisions due to errors. The current processing methods have improved in the last few years with a new sorting procedure helping separate Fully Developed Claims (FDC) from claims that need additional documentation and information to be processed.
As the VA prioritizes the FDCs and claims from veterans in need such as homeless or terminally ill veterans, claim processors are able to issue decisions on claims faster than before. This is partially thanks to the new paperless systems that have replaced traditional paper filing, reducing waste and making file transmission almost instantaneous. The VA has also increased the amount of staff processing claims and implemented mandatory overtime with priority given to the oldest claims in the queue.
The best way to help prevent your claim from falling into the backlog is to have it fully developed the first time you submit your files. The Law Offices of Veterans Help Group is here to help disabled veterans fully develop their claims and appeal an unfavorable decision should their claim be denied or under-funded. Contact us today for more information about how we can help – 1-855-855-8992.