Veterans Benefits Administration Processes One Millionth Claim

The Department of Veterans Affairs (VA) has reason to celebrate this month as its Veterans Benefits Administration (VBA) marks its one millionth processed claim. Officials say that within the next five months they are on track to process another 1.3 million claims. If they meet that goal, the total number of claims processed by the end of fiscal year 2014 will be 200,000 greater than the number of claims processed in fiscal year 2013.

Over the past three years, the VBA has been undergoing an extreme transformation in order to expedite the claims process while simultaneously reducing the margin of error in claim decisions. The long-term goal for the VBA is to process all veterans’ disability claims within 125 days at a 98 percent accuracy level by 2015. The VBA is currently processing new claims within 128 days at a 91 percent accuracy rate.

Since the initiative to improve veterans disability claims began in 2011, the VBA has processed over one million claims each year. Officials at the VA are encouraged that they have hit the one million mark in early July, and are optimistic that they will surpass the two million mark this year. The increase in efficiency and accuracy is thanks to several actions implemented by the VBA including:

  • automated online dependency claims;
  • contracted assistance for entering data from paper-based dependency claims;
  • up-front income verification for pension applications for instant eligibility decisions;
  • automatic payment of one-time burial allowances;
  • automation of drill pay adjustments;
  • employees at the National Call Centers now processing dependency claims; and
  • hiring 200 temporary employees.

Even with the VA improving claim processing, there is still room for errors that can slow down or disrupt the benefit award process. The Law Offices of Veterans Help Group is here to help disabled veterans address unfair claim decisions and correct their files as necessary to ensure they receive the benefits to which they are entitled. To find out more about our veterans’ disability services, contact our firm today 1-855-855-8992.