On Monday, September 8, the Secretary of Veterans Affairs (VA) Robert A. McDonald held a press conference in which he spoke about the VA’s new strategic plan, The Road to Veterans Day.
In The Road to Veterans Day 2014 Fact Sheet, the VA provides the following three primary reasons behind the new plan.
- To rebuild trust with veterans and the public
- To improve service
- To “set the course for long-term excellence and reform”
The VA’s Plan to Rebuild Trust
In light of the recent negative press surrounding the VA and its policies, the agency recognizes that it needs to earn back the trust of the American public and our veterans.
Acknowledging this, Secretary McDonald plans to take or direct several actions as part of The Road to Veterans Day, including those listed below.
- Initiate review of existing VA programs.
- Increase transparency within the VA by having the workforce reaffirm their commitment to the to the Department’s Mission and Core Values on annual basis.
- Holding employees accountable for their performance.
- Hosting a series of town halls and listening sessions in which VA leaders across the country directly engage with veterans, the workforce, and stakeholders.
- The Secretary will meet directly with veterans across America to hear their concerns and feedback.
- Develop a new team of experts that solely focus on implementing the new Veterans Access, Choice and Accountability Act of 2014.
- Expanding recruitment and retention efforts to fill staffing needs and recruit “the best and brightest medical professionals to serve our Veterans by working at VA.”
- Developing a new Digital Services Team to spearhead technologist recruitment in order to build “world-class, cost-effective digital services” for veterans.
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