VA conducts GI Bill telephone outreach

Yesterday, the Department of Veterans Affairs announced that it will conduct a telephone outreach to communicate with student veterans about their education benefits. The Secretary of the VA, Eric Shinseki, said, “Instead of making people wait to hear from us, we’re reaching out to veterans, so they can get the money they need to stay in school.”

This fall, the VA was inundated with applications for GI Bill benefits after new legislation was passed that expands the GI Bill program. The VA’s outreach is likely in response to the bad publicity the Department received when it failed to process checks for veteran students in a timely manner.

In order to protect confidential identity information, the VA representatives making calls WILL NOT ask for the following information:

  • Birthdates
  • Bank Account
  • Social Security Numbers

However, in an effort to locate you, VA representatives may ask family members for contact information for veterans who are no longer living at their last known address.