VA Announces New Model for Processing Veterans’ Disability Claims

According to the Department of Veterans Affairs (VA), the claim backlog of veterans’ disability claims currently awaiting decisions is something the VA has been seriously focusing on this year. From digitalization of claim documents to providing more online services, there has also been a restructuring in the way employees are trained to conduct claim reviews.

The newest change in the claims processing model is being implemented in 16 regional VA offices across the U.S. These pilot programs hope to produce an additional 150,000-200,000 claim decisions every year. The focus of the new model is on prioritizing claims based on their completeness and ease of review, leaving the more incomplete or complex claims to be processed with more direct attention.

Claims are now classified into three groups:

  • Express – Claims with full documentation and evidence or which only cite one to two medical conditions;
  • Special Operations – Claims of disabled veterans with critical needs such as homelessness, serious wounds or illnesses, Post-Traumatic Stress Disorder from military sexual trauma, and those with a prior Prisoner of War status; and,
  • Core – All other claims that may not have all necessary documentation or have multiple medical conditions that will take more time to review.

By segmenting the claims, claims specialists can become better versed in their specific category, allowing them to process faster. To have a better chance at having your claim classified as express, work with a veterans’ disability attorney to make sure your application is completely and properly documented.

If you are a disabled veteran who has been denied disability compensation or have not yet applied for benefits from the VA, a South Florida disability attorney from Veterans Help Group is ready to help. To learn if you are entitled to certain programs and benefits contact our veteran’s disability rights firm today  1-855-855-8992.