Secure Messaging Provides 24-Hour Access To Healthcare Providers

For every veteran who has ever wanted to just ask their doctor a quick question without making an appointment, the possibility has arrived. The Department of Veterans Affairs (VA) has developed a system called Secure Messaging, which provides a direct and secure online avenue of communication between veteran-patients and their healthcare provider.

Secure Messaging can be accessed through the VA’s website and is always open. The established online communication allows veterans to privately communicate with their healthcare provider, including physicians and nurses, regarding health topics considered non-urgent.

Although not yet available, Secure Messaging will soon be expanded to allow veterans to communicate with mental health providers and specialty clinics. The ultimate goal is to put veterans in communication via the Secure Messaging service with their entire healthcare providing team.

Secure Messaging eliminates some stress associated with dealing with doctors’ offices. It provides veterans a  way to communicate with their clinicians without being put on hold or making and traveling to an appointment. Through Secure Messaging, veterans can:

  • make appointments;
  • renew prescriptions; and
  • ask non-urgent medical questions.

To keep Secure Messaging a viable option, the VA has mandated their employees to respond to veterans’ messages within 3 business days. In order to use the service, veterans must be enrolled in the VA HealtheVet program. Although not yet available at every VA medical facility, the VA is making that a possibility so as to improve VA health care.

If you are a disabled veteran who has been denied disability compensation or have not yet applied for benefits from the VA, contact Veterans Help Group. You may be entitled to certain programs and benefits so contact our veterans disability rights firm today.